299bte Privacy Policy

299bte operates as an online casino and sports betting platform built specifically for adult players in Bangladesh aged 21 and above. As part of operating the Platform, we collect and process personal data in order to provide services to you, maintain account security, comply with our responsible gaming obligations, and prevent fraud and money laundering. We take data protection seriously and are committed to handling your information with care, transparency, and respect.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which are incorporated into our overall operating framework.

299bte collects personal data from you in three ways: data you provide directly, data generated automatically by your use of the Platform, and data received from third-party service providers who help us operate the Platform.

1.1 Data You Provide Directly. When you register an Account, use our services, or contact our support team, you may provide:

• Full name as it appears on your government-issued identity document
• Date of birth (for age verification — players must be 21 or older)
• Mobile phone number registered with your bKash, Nagad, or Rocket account
• Email address (where provided for account communications)
• Residential address in Bangladesh (city, district, division)
• National Identity Card (NID) number or passport number (for KYC verification)
• Payment method details — mobile wallet numbers, bank account identifiers (not PINs or passwords)
• Communications you send to our support team, including complaint records and chat transcripts

1.2 Data Generated by Your Use of the Platform. When you access and use 299bte, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (city-level)
• Device type, operating system, and browser version
• Session timestamps — when you log in and log out
• Pages visited, games played, and features accessed within the Platform
• Bet amounts, game outcomes, and transaction history
• Deposit and withdrawal amounts, methods used, and processing timestamps
• Responsible gaming tool usage — deposit limits set, session limits applied, self-exclusion requests submitted

1.3 Data Received from Third Parties. We may receive data about you from the following third-party sources in order to operate the Platform lawfully and securely:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank): transaction confirmation data, including reference numbers, timestamps, and amounts in BDT
• KYC verification providers: identity verification status and document authenticity results
• Fraud prevention services: device fingerprint data, IP reputation scores, and behavioural risk indicators
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): game round data, bet amounts, and RNG-certified game outcomes

299bte processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account creation, payment processing, and game provision.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have expressly opted in. You may withdraw marketing consent at any time by contacting support.
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, and responsible gaming obligations.

299bte does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

4.1 Payment Service Providers. We share transaction data with bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) solely to process deposit and withdrawal transactions in BDT. These providers process your payment data under their own privacy policies and are bound by their respective regulatory obligations in Bangladesh.

4.2 KYC and Identity Verification Partners. We share identity document images and personal details with our third-party KYC verification provider when processing identity checks. KYC providers are contractually bound to process data only for the purpose of identity verification and to delete document images within defined retention periods.

4.3 Game Providers. When you launch a game on the 299bte Platform, a session token and minimum necessary account data (such as a Player ID and wallet balance) are shared with the relevant game provider (e.g., Pragmatic Play, Evolution Gaming, Spribe) to initialise and authenticate the game session. Game providers do not receive your full name, NID, or payment method details.

4.4 Fraud Prevention and Security Services. We share device and behavioural data with fraud prevention partners to detect prohibited conduct as defined in our Terms & Conditions. These partners process data on our instructions and are not permitted to use it for their own commercial purposes.

4.5 Legal and Regulatory Disclosure. We may disclose your personal data to competent authorities where required by applicable law, court order, or binding regulatory directive. In all such cases, we will disclose only the minimum information required to satisfy the legal obligation.

4.6 Business Transfers. In the event of a merger, acquisition, or transfer of all or substantially all of 299bte's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy practices that will apply following the transition.

5.1 What Are Cookies. Cookies are small text files stored on your device when you visit 299bte.org. They enable the Platform to recognise your device, maintain your session, remember your preferences, and analyse how the Platform is used.

5.2 Types of Cookies We Use.

• Strictly necessary cookies: Required for core Platform functionality — session authentication, security tokens, and load balancing. These cannot be disabled without impairing access to the Platform.
• Functional cookies: Remember your preferences such as language settings and last-visited game categories to provide a more personalised experience.
• Analytics cookies: Collect aggregate, anonymised data about how Players navigate the Platform. This data is used to identify technical issues and improve overall Platform performance. No individual Player is identified by analytics data.
• Marketing cookies: Used only where you have opted in to promotional communications. These cookies help us understand which promotions are relevant to you based on your game preferences and play history on the Platform.

5.3 Managing Cookies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Disabling analytics or marketing cookies will not affect gameplay or payment functionality.

6.1 All data stored on 299bte servers is encrypted at rest. Access to Player data is restricted to authorised 299bte personnel on a strict need-to-know basis, governed by internal access control policies.

6.2 299bte conducts periodic reviews of its data security practices and updates its technical and organisational measures in response to evolving security threats.

6.3 In the event of a data security incident that may affect your personal data, 299bte will notify affected Players within a reasonable timeframe and will outline the nature of the incident, the data affected, and the remedial steps being taken.

6.4 You are responsible for keeping your Account login credentials confidential. Do not share your password with any third party. If you suspect your Account has been accessed without your authorisation, contact our support team immediately at [email protected] (plain text — not a clickable link).

As a registered Player on the 299bte Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a summary of the personal data 299bte holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. Where the data in question relates to your identity or payment details, we may require supporting documentation before making a correction.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations (see Section 8). Note that data required to satisfy anti-money laundering or responsible gaming record-keeping obligations cannot be erased during the applicable retention period.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our assessment of whether those interests are overridden by your rights.

To exercise any of the above rights, contact our support team at [email protected]. We will respond to all verifiable requests within 14 days. Where a request is complex or involves a large volume of data, we may extend the response period by a further 14 days, of which you will be notified.

Following the expiry of applicable retention periods, personal data will be securely deleted or irreversibly anonymised. Players may request early deletion of data not subject to a mandatory retention obligation by contacting our support team.

If you are a parent or guardian and believe that a minor in your care has accessed the 299bte Platform or provided personal data to us, please contact our support team immediately at [email protected]. We will investigate and take swift action to remove the data and close the Account.

10.1 299bte reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered Players via a notification on the Platform or by email to the registered address on record, no less than 7 days before the changes take effect.

10.2 The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.

10.3 We encourage all Players to review this Privacy Policy periodically to stay informed about how 299bte protects your personal data.

For all privacy-related enquiries, data access requests, data correction requests, or concerns about how 299bte handles your personal data, please contact our support team:

When submitting a privacy request, please include your registered username and a clear description of your request so our team can verify your identity and process your request efficiently.